Here we will retrieve the remote APIs URL from the Zendesk API documentation. We are then able to configure the remote service via the DreamFactory Config Overview: So it is at this stage we will name our service Zendesk API. The label and description are used as referential information and can be assigned anything you please. The name will play a role as the namespace for the generated API URI structure and is restricted to alphanumeric characters only. Furthermore, thanks to the DreamFactory system APIs this process can be done entirely programmatically via an externally configured console.įrom here the user will assign a name, label and a description to identify the service once it is created. It is worth noting at this juncture that this process is standardised for any type of service you see in the above drop down speaking to the versatility and ease of use of the DreamFactory platform. From there you’ll choose the HTTP Service connector located within the Remote Service category: As with all DreamFactory services, you’ll begin by logging into your DreamFactory instance, selecting the Services tab, and clicking the Create link located in the left-hand menu bar. Connecting the Zendesk APIĬonnecting a remote HTTP API to DreamFactory is easily accomplished in a few short steps. The service is built for businesses of all sizes and can be used on all major operating platforms. Zendesk includes integrated customer support, sales and marketing software.
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Zendesk’s customer service software helps companies nurture leads, resolve issues faster, collect feedback, and ultimately deliver an exceptional experience. Zendesk builds customer service software to help companies create and manage interactions with their customers. This article will highlight how easy it is to mount an existing Zendesk API within DreamFactory.
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